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RETAIL & E-COMMERCE

Foster emotional loyalty.

Consumers are increasingly choosing retail brands based on their customer experience. We are here help you reinvent the customer journey and build strong relationships, driving loyalty, satisfaction, and lifetime value for your brand.

Why Choose Us?

Expert Technicians

Our team is focused on delivering exceptional customer care with empathy and attention to detail.

Innovative Solutions

We utilize the latest technology and best practices to create memorable customer experiences that stand out.

Customer-Centric Approach

We put your customers at the center of everything we do, ensuring that their needs are met with excellence.

Scalable Services

Our solutions can grow with your business, ensuring that you can maintain high-quality service as your customer base expands.

Technical Support Integration

Provide integrated technical support that ensures your customers have access to knowledgeable help, enhancing their overall experience.

Measurable Results

We provide detailed reporting and analytics, giving you insights into customer satisfaction and areas for improvement.

Our Customer Experience Solutions for Retail Companies

  • Customer Care & Support
  • Customer journey mapping
  • Inbound and outbound sales support
  • Self-service web platform
  • Mobile applications
Tell us how we can help

Industry Challenges and Our Solutions

  • Showcase the right products at the optimal time, answer questions, and assist shoppers at the crucial moment of decision.
  • Identify and grasp the emotional and intellectual factors influencing your customers’ purchasing decisions.
  • Build emotional loyalty through meaningful connections and positive experiences.

Have you considered how

Customer service contributes to Customer success?

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@mcdorcis.com 2023

emailinfo@mcdorcis.com
email+254704093039